Crisis and Emergency Services

Results: 29

• Adult Protective Services (1)
  PH-6500.0500

  Adult Protective Services

  PH-6500.0500
  
  Social services programs that provide assistance for older adults, people with disabilities and other vulnerable individuals who are unable to act on their own behalf or manage their own affairs, or who are in immediate danger due to physical or emotional abuse, unsafe or hazardous living conditions, exploitation, neglect, self-neglect or abandonment. Included are APS programs that investigate cases of abuse, neglect or exploitation working closely with a wide variety of professionals including physicians, nurses, firefighters and law enforcement officers following receipt of a report from friends, neighbors or others concerned for their safety; and public and private guardianship/conservatorship programs that make provisions for people who have been judged to be incompetent by the court by assuming responsibility for the care and custody of the individuals and/or for the management of their estates.
• Child Abuse Medical Evaluations (1)
  LF-7000.1550

  Child Abuse Medical Evaluations

  LF-7000.1550
  
  Hospitals and clinics with multidisciplinary teams that conduct historical interviews and physical examinations of children to determine whether there are injuries or other forms of physical evidence that are consistent with neglect, emotional deprivation/failure to thrive, or physical or sexual abuse that constitute the battered child syndrome. Historical information supplied by the child in the medical interview may be used to establish a case for child abuse even in the absence of physical evidence.
• Child Abuse Reporting/Emergency Response (2)
  PH-6500.1500-140

  Child Abuse Reporting/Emergency Response

  PH-6500.1500-140
  
  Programs that accept and respond to reports of child abuse or neglect. Services include assessment of the initial referral, assignment of an appropriate response time, consultation with the family to determine the nature of the problem and do initial case planning, and emergency placement services if the child is removed from the family by the police.
• Child Sexual Abuse Counseling (3)
  RP-1400.8000-020.18

  Child Sexual Abuse Counseling

  RP-1400.8000-020.18
  
  Programs that specialize in the treatment of children and youth who are coping with the trauma of child sexual abuse which occurs when an adult, older adolescent or another child threatens, forces or manipulates a child into sexual activity abusing the relationship of power and authority that adults have over children. Sexual abuse includes sexual kissing, touching, fondling a child’s genitals, oral, anal or vaginal intercourse and incest (sexual intercourse between an adult family member and a child or between siblings) as well as behaviors that don’t involve contact such as genital exposure ("flashing"), intentionally engaging in sexual activity in front of a child, verbal pressure for sex, and sexual exploitation for purposes of prostitution or pornography. Child sexual abuse can take place within the family by a parent, step-parent, sibling or other relative; or outside the home by a friend, neighbor, child care provider, teacher or stranger. Separate counseling sessions may be structured for young children who have been victimized and for older children in their teens.
• Crisis Intervention (38)
  RP-1500

  Crisis Intervention

  RP-1500
  
  Programs that provide immediate assistance for people who are in acute emotional distress; who are or perceive themselves to be in life-threatening situations; who are a danger to themselves or to others; or who are hysterical, frightened or otherwise unable to cope with a problem that requires immediate action. The objective of crisis intervention is to defuse the critical nature of the situation, ensure the person's safety, and return the individual to a state of equilibrium in which he or she is capable of identifying and seeking solutions to the problem.
• Crisis Intervention Hotlines/Helplines (3)
  RP-1500.1400

  Crisis Intervention Hotlines/Helplines

  RP-1500.1400
  
  Programs that provide immediate access to support and advice for people who are in distress with the objective of defusing the emotional impact of the crisis, ensuring the person's safety and helping the person to take the next steps toward resolving the problem. Hotlines/helplines are generally staffed by trained volunteers who are available via the telephone, email, live chat, texting and/or instant message (IM).
• Crisis Residential Treatment (1)
  RP-1500.1500

  Crisis Residential Treatment

  RP-1500.1500
  
  Programs that provide a short-term residential alternative to inpatient hospitalization for adults and/or children who are experiencing a mental health crisis and require 24-hour support in a supervised environment to become stabilized, but do not exhibit medical complications that necessitate nursing care.
• Disaster Relief Services (3)
  TH-2600

  Disaster Relief Services

  TH-2600
  
  Programs that facilitate the exchange of information and/or provide short-term assistance, usually in the form of food, clothing, blankets, temporary shelter, furnishings, small appliances or temporary financial aid, for people who have suffered injuries or incurred losses due to a major disaster or large-scale emergency that disrupts the normal functioning of a community. The objective of disaster relief is to help individuals sustain their lives during the immediate aftermath of the event. NOTE: "Disaster Relief" is a category of services utilized by community human services agencies involved in disaster work. Government organizations do not recognize disaster relief as a formal part of the disaster cycle. Most of the services classified as disaster relief are considered by government to be part of disaster recovery and a few (e.g., disaster welfare inquiries) are categorized as disaster response.
• Disaster Service Centers/Hotlines (1)
  TH-2900.1800

  Disaster Service Centers/Hotlines

  TH-2900.1800
  
  Programs that establish one-stop centers that may be staffed by representatives from local, state and federal agencies, insurance companies and other disaster-related providers; or which operate hotlines that enable people to apply for financial and/or other assistance and/or to obtain the information they need to stabilize their current situation and begin to recover.
• Domestic Violence Hotlines (5)
  RP-1500.1400-200

  Domestic Violence Hotlines

  RP-1500.1400-200
  
  Programs that provide immediate assistance for women and men who have experienced domestic abuse which may include steps to ensure the person's safety; short-term emotional support; assistance with shelter; legal information and advocacy; referrals for medical treatment; ongoing counseling and/or group support; and other related services. Hotline staff are generally available via telephone, email, chat and/or text.
• Domestic Violence Shelters (1)
  BH-1800.1500-100

  Domestic Violence Shelters

  BH-1800.1500-100
  
  Programs that provide temporary emergency shelter for individuals, primarily women, who have experienced domestic violence/abuse, and for their children. Such facilities usually provide in-house individual, group and family counseling and the full range of secondary services related to domestic violence including referral to appropriate resources. Also included are similar facilities for battered men and those that can accommodate both men and women, where they are available.
• Emergency Alert (1)
  PH-1800

  Emergency Alert

  PH-1800
  
  Programs that ensure that elderly individuals, people who have medical problems or potential allergic reactions to specific drugs, and other isolated or vulnerable individuals who are at risk of health-related crises receive the medical attention they need during an emergency. Also included are programs that offer a means of identifying or locating individuals who may wander away from those responsible for their care and become lost.
• Emergency Dental Care (9)
  LV-1600.1900

  Emergency Dental Care

  LV-1600.1900
  
  Programs that provide immediate, short-term assistance for people who have lost a filling, broken or lost a tooth or dental prosthesis or who have other dental emergencies and are unable to wait for treatment on an appointment basis.
• Emergency Food (2)
  BD-1800

  Emergency Food

  BD-1800
  
  Programs that provide a limited amount of food for individuals or families during times of personal crisis, or for people who have no food or cannot afford to purchase food at retail costs.
• Emergency Shelter (1)
  BH-1800

  Emergency Shelter

  BH-1800
  
  Programs that provide a temporary or transitional place to stay for newcomers, people who are in crisis, or homeless individuals in the community.
• General Crisis Intervention Hotlines (2)
  RP-1500.1400-250

  General Crisis Intervention Hotlines

  RP-1500.1400-250
  
  Programs that provide immediate assistance for people who are emotionally distressed with the objective of defusing the crisis, ensuring the person's safety and helping the person to take the next immediate steps toward resolving the problem. General crisis intervention hotlines are available to anyone who is experiencing a crisis rather than focusing on people with particular types of problems such as domestic violence, mental health or child abuse. Hotline staff are often trained volunteers who are available via telephone, email, chat and/or text.
• In Person Crisis Intervention (21)
  RP-1500.3300

  In Person Crisis Intervention

  RP-1500.3300
  
  Programs that provide an opportunity for people who are emotionally distressed and/or for their significant others to meet face-to-face with someone who has been trained to assess and resolve the immediate crisis, if possible, and to link the person with appropriate resources for ongoing assistance.
• Mental Health Crisis Lines (9)
  RP-1500.1400-500

  Mental Health Crisis Lines

  RP-1500.1400-500
  
  Programs that provide immediate assistance for people experiencing a mental health crisis such as a psychotic episode with the objective of defusing the crisis, often working closely with mobile crisis teams on standby, and helping the person develop a plan to link with resources for ongoing assistance, if required. A mental health crisis is a non-life threatening situation in which an individual exhibits extreme emotional disturbance or behavioral distress, is considering harm to him or herself or others, is disoriented or out of touch with reality, has a compromised ability to function, or is otherwise agitated and unable to be calmed. Other common indicators include feelings of intense sadness or depression, sleeping or eating problems, anxiety, severe distress, grief, anger or aggression, scattered, unfocused thinking, self-doubt, loss of motivation, lack of patience or irritability and paranoia. The service is generally available via telephone, email, chat and/or text.
• Personal Alarm Systems (1)
  PH-1800.6260

  Personal Alarm Systems

  PH-1800.6260
  
  Programs that provide electronic equipment which connects frail elderly individuals, people who have disabilities or people at risk of violence from an ex-partner with the police, participating hospitals, paramedics or other sources of emergency assistance.
• Poison Control (3)
  LH-2700.6500

  Poison Control

  LH-2700.6500
  
  Programs that provide emergency information, usually on a 24-hour basis, for medical personnel or others who may need to take immediate corrective action to treat an individual who has been poisoned or to prevent such an occurrence.
• Psychiatric Emergency Room Care (6)
  RP-1500.6750

  Psychiatric Emergency Room Care

  RP-1500.6750
  
  Psychiatric and health care facilities that are capable of restraining and treating people who are in acute emotional distress on a 24-hour basis.
• Psychiatric Mobile Response Teams (22)
  RP-1500.3400-650

  Psychiatric Mobile Response Teams

  RP-1500.3400-650
  
  Mobile psychiatric emergency teams available in some communities composed of designated mental health workers (psychiatrists, RN's, MSW's, psychologists, psychiatric technicians) in any combination which intervene in situations where an individual's mental or emotional condition results in behavior which constitutes an imminent danger to him or herself. In other communities, crisis intervention teams do not guarantee in person crisis services. Depending on the local jurisdiction, mobile teams can operate in partnership with local police authorities and include specially trained police officers. Some can be reached following a call to 911 or directly through a local hospital or community mental health agency.
• Runaway/Youth Shelters (1)
  BH-1800.1500-700

  Runaway/Youth Shelters

  BH-1800.1500-700
  
  Programs that provide temporary emergency shelter for children and youth who have run away from or have been pushed out of their homes or who are acting out and at risk for abuse pending return to their own families or suitable alternative placement. Such facilities usually provide in-house individual, group and family counseling and the full range of other secondary services related to runaways including referral to appropriate resources.
• Sexual Assault Counseling (7)
  RP-1400.8000-800

  Sexual Assault Counseling

  RP-1400.8000-800
  
  Programs that provide crisis, short-term and/or ongoing counseling for people who are coping with the emotional trauma of being forced to engage in sexual intercourse or other sexual acts without their consent. Included are military sexual trauma (MST) counseling programs offered by facilities operated by the U.S. Department of Veteran Affairs, which address the needs of veterans who have been traumatized by having experienced assault or repeated threatening sexual harassment which occurred while serving on active duty in the military. Counseling and support may be offered in a variety of settings and may include individual, conjoint, family and group therapy sessions for the survivor and/or significant others.
• Sexual Assault Hotlines (3)
  RP-1500.1400-750

  Sexual Assault Hotlines

  RP-1500.1400-750
  
  Programs that provide immediate assistance for people who are survivors of rape, incest and other forms of sexual assault which may include steps to ensure the person's safety, short-term emotional support, information regarding the person's rights and alternatives, and referrals and/or accompaniment to resources for medical, legal and emotional needs, advocacy and other related services. Hotline staff are generally available via telephone, email, chat and/or text.
• Sexual Assault Treatment (4)
  LT-1750.7935

  Sexual Assault Treatment

  LT-1750.7935
  
  Programs that provide specialized medical care for adults and/or children who have been sexually assaulted. Treatment includes an examination for internal and external injuries, collection of physical evidence of the assault, and preventive care and/or treatment in case of venereal disease or pregnancy. Treatment is generally confidential and physical evidence of the assault is not shared with investigating authorities without the consent of the patient. Services are often provided by emergency room staff at a hospital or other health care facility and may include other crisis advocates/representatives.
• Substance Use Disorder Hotlines (2)
  RX-8470.8350

  Substance Use Disorder Hotlines

  RX-8470.8350
  
  Programs that provide immediate assistance for people who have problems related to excessive use of alcohol and/or use of other drugs or are at risk of a substance use related disorder. Services may include defusing the crisis, ensuring the person's safety and information about alternatives the person may explore to begin recovering. Substance use related hotlines are also typically available to significant others of people who are involved with drugs and/or excessive alcohol use. Hotline staff can generally be reached via the telephone, email, live chat, texting and/or instant message (IM).
• Suicide Prevention Hotlines (12)
  RP-1500.1400-800

  Suicide Prevention Hotlines

  RP-1500.1400-800
  
  Programs that provide immediate assistance for individuals who are having suicidal feelings with the objective of helping them explore alternatives to self-harm or self-destruction. Included are local, accredited hotlines, countywide and statewide programs, programs offered by local nonprofit organizations and the National Suicide Prevention Lifeline, a network of more than 180 local crisis centers. Suicide prevention workers establish and maintain contact with the individual while identifying and clarifying the focal problem, evaluate the suicidal potential, assess the individual's strengths and resources, and mobilize available resources including paramedic or police intervention and emergency psychiatric care as needed. These programs can also help individuals who are worried about the potentially suicidal behavior of another with the objective of helping them identify warning signs and provide options for seeking further help. Hotline staff are generally available via telephone, email, chat and/or text. The Federal Communications Commission (FCC) has designated 988 as the three digit dialing code that will replace or supplement the existing toll free number for the National Suicide Prevention Lifeline. The deadline for implementation by all voice service providers is set for July 16, 2022.
• Talklines/Warmlines (2)
  RF-8380

  Talklines/Warmlines

  RF-8380
  
  Programs that offer a telephone service that enables people who are troubled to talk confidentially about their personal problems with an empathetic listener. These programs are often staffed by volunteers who can offer referrals for ongoing treatment, if needed.