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Crisis & Emergency Services

    Results: 35

  • After Hours Crisis Drop In Programs (1)
    RP-1500.0300

    After Hours Crisis Drop In Programs

    RP-1500.0300

    Programs that provide access to crisis intervention and support services on a drop-in basis for people who are experiencing acute emotional distress during night and weekend hours when other resources are unavailable. Services may include a needs assessment; brief individual, group and family counseling; referrals; and a range of other secondary services depending on the situation. These programs may target homeless and at-risk youth; students; families experiencing an emergency; people who are in crisis due to health, mental health or drug/alcohol issues; or other groups with urgent concerns. Many work closely with police and emergency health services as well as other organizations that provide crisis response assistance; and serve as an after-hours alternative to hospitalization or treatment in a residential setting.
  • Child Abuse Reporting/Emergency Response (1)
    PH-6500.1500-140

    Child Abuse Reporting/Emergency Response

    PH-6500.1500-140

    Programs that accept and respond to reports of child abuse or neglect. Services include assessment of the initial referral, assignment of an appropriate response time, consultation with the family to determine the nature of the problem and do initial case planning, and emergency placement services if the child is removed from the family by the police.
  • COVID-19 Control (11)
    JP-1500.1700-150

    COVID-19 Control

    JP-1500.1700-150

    Programs that attempt to control the occurrence and spread of the virus first identified in Wuhan, Hubei Province, China in 2019 that causes the respiratory illness COVID-19, which probably originally emerged from an animal source but has spread from person-to-person in many locales as well as to other countries around the world and has been identified as a pandemic by the World Health Organization (WHO). Coronaviruses are a large family of viruses, some causing illness in people and others that circulate among animals, including camels, cats and bats. SARS, another coronavirus that emerged to infect people, came from civet cats, while MERS (the Middle East Respiratory Syndrome), another coronavirus that emerged to infect people, came from camels. Symptoms of the current infection include mild to severe respiratory illness with fever, cough and difficulty breathing. Those most at risk from the virus are older adults and people with preexisting health conditions. Coronaviruses are generally thought to be spread most often by respiratory droplets. There is no evidence of transmission of the virus associated with imported goods. Strategies for controlling the spread of the virus include testing individuals who have had contact with people with active cases, tracing people who have had contact with people who have tested positively or have contracted the virus, quarantining individuals who have the illness and, in areas that have experienced community transmission, asking residents to engage in social distancing (avoiding large parties, sporting events and other venues where large crowds typically gather). Local authorities may ask that special events like conferences, festivals and concerts be cancelled or rescheduled or may ban large gatherings altogether, for example having sports events take place without on-site spectators.
  • Crisis Intervention (28)
    RP-1500

    Crisis Intervention

    RP-1500

    Programs that provide immediate assistance for people who are in acute emotional distress; who are or perceive themselves to be in life-threatening situations; who are a danger to themselves or to others; or who are hysterical, frightened or otherwise unable to cope with a problem that requires immediate action. The objective of crisis intervention is to defuse the critical nature of the situation, ensure the person's safety, and return the individual to a state of equilibrium in which he or she is capable of identifying and seeking solutions to the problem.
  • Crisis Pregnancy Hotlines (1)
    RP-1500.1400-180

    Crisis Pregnancy Hotlines

    RP-1500.1400-180

    Programs that provide immediate assistance for pregnant women who are hiding their pregnancies, considering abandonment or experiencing other pregnancy related issues. Included may be short-term emotional support, an opportunity to discuss alternatives, adoption referrals if wanted, information about Safe Haven programs and other resources. Hotline staff are generally available via telephone, email, chat and/or text.
  • Crisis Residential Treatment (1)
    RP-1500.1500

    Crisis Residential Treatment

    RP-1500.1500

    Programs that provide a short-term residential alternative to inpatient hospitalization for adults and/or children who are experiencing a mental health crisis and require 24-hour support in a supervised environment to become stabilized, but do not exhibit medical complications that necessitate nursing care.
  • Disaster Management Organizations (2)
    TH-1500

    Disaster Management Organizations

    TH-1500

    Public and private organizations that are responsible for the organized analysis, planning, decision making, assignment and coordination of available resources involved in the mitigation of, preparedness for, response to, and/or relief/recovery from a major disaster or large-scale emergency that disrupts the normal functioning of a community. These organizations have a formal role in developing overall emergency policy within their jurisdictions; establish coordination with other agencies active in disaster situations; develop action plans for emergency response; coordinate facilities, services, personnel, equipment and materials that are required before, during and immediately following an incident; and/or are involved in disaster relief and recovery activities.
  • Disaster Preparedness (2)
    TH-1700

    Disaster Preparedness

    TH-1700

    Activities, programs and systems developed prior to an emergency that support community readiness and resiliency assessment; development and testing of disaster plans; training of staff in plan implementation; establishment of collaborative arrangements with other services; provision of suitable warning systems; identification, procurement and/or collection of the facilities, equipment, supplies and trained personnel that will be necessary for responding to an emergency; and development and dissemination of information and/or training about how individuals and organizations can prepare for a major disaster or large-scale emergency that disrupts the normal functioning of a community.
  • Disaster Related Case Management (1)
    TH-2900.1780

    Disaster Related Case Management

    TH-2900.1780

    Programs that provide a single point of contact for disaster assistance applicants who need a wide variety of services that may be provided by many different organizations. The objective is to create a coordinated system that enables an individual or family who has survived a disaster to provide information about their situation to one organization that serves as their advocate and helps them organize and access disaster related resources and implement a recovery plan that will help them achieve pre-disaster levels of functioning and equilibrium. Disaster-related case managers assess the individual's needs, coordinate the delivery of needed services, ensure that services are obtained in accordance with the recovery plan, and follow up and monitor progress to ensure that services are having a beneficial impact on the problem. The service is particularly critical in situations where large-scale deaths and injuries have occurred.
  • Disaster Related Shelter Services (3)
    TH-2600.1580

    Disaster Related Shelter Services

    TH-2600.1580

    Programs that arrange for shelter and/or a warm place for people to stay when dangerously cold weather is expected; and/or provide emergency shelter for people who have no place to stay as a result of a large-scale fire, flood, earthquake, tornado, hurricane, or a localized incident such as a house fire, toxic spill emergency or other environmental hazard that disrupts the normal functioning of a community.
  • Disaster Service Centers/Hotlines (1)
    TH-2900.1800

    Disaster Service Centers/Hotlines

    TH-2900.1800

    Programs that establish one-stop centers that may be staffed by representatives from local, state and federal agencies, insurance companies and other disaster-related providers; or which operate hotlines that enable people to apply for financial and/or other assistance and/or to obtain the information they need to stabilize their current situation and begin to recover.
  • Disaster Services for Animals (1)
    TH-2600.1600

    Disaster Services for Animals

    TH-2600.1600

    Programs that provide emergency services for animals who have been threatened or affected by a major disaster or large-scale emergency that disrupts the normal functioning of a community.
  • Disaster Warnings (1)
    TH-2100

    Disaster Warnings

    TH-2100

    Programs that issue alerts, advisories and warnings to inform the public of an impending event such as a major fire, flood, hurricane or tornado which has the potential to cause loss of life, personal injury, property destruction or damage and wide-spread community disruption. Disaster warnings may include safety instructions for people who are likely to be affected by the event, may communicate information about measures, such as curfews, that the authorities have taken to minimize the effects of the incident, and may provide crucial information about the status of the physical environment (e.g., roads and bridges that are impassable) following the event.
  • Domestic Violence Hotlines (2)
    RP-1500.1400-200

    Domestic Violence Hotlines

    RP-1500.1400-200

    Programs that provide immediate assistance for women and men who have experienced domestic abuse which may include steps to ensure the person's safety; short-term emotional support; assistance with shelter; legal information and advocacy; referrals for medical treatment; ongoing counseling and/or group support; and other related services. Hotline staff are generally available via telephone, email, chat and/or text.
  • Domestic Violence Support Groups (1)
    PN-8100.0200-180

    Domestic Violence Support Groups

    PN-8100.0200-180

    Mutual support groups whose members are individuals who have been involved in physical or emotional abuse by a spouse or other partner. The groups meet in-person, by telephone or via the Internet; provide emotional support, information and resources for those who participate; and may be structured for victims of domestic violence, those responsible for battering them, or for adults or adolescents who as children were traumatized by witnessing violence in their homes.
  • Elder Abuse Hotlines (1)
    RP-1500.1400-210

    Elder Abuse Hotlines

    RP-1500.1400-210

    Programs that provide advice, guidance and/or emotional support for older adults who are experiencing or at risk for physical, emotional or financial abuse. Hotline staff are generally available via telephone, email, chat and/or text.
  • Emergency Alert (1)
    PH-1800

    Emergency Alert

    PH-1800

    Programs that ensure that elderly individuals, people who have medical problems or potential allergic reactions to specific drugs, and other isolated or vulnerable individuals who are at risk of health-related crises receive the medical attention they need during an emergency. Also included are programs that offer a means of identifying or locating individuals who may wander away from those responsible for their care and become lost.
  • Extreme Cold Warming Centers (1)
    TH-2600.1880

    Extreme Cold Warming Centers

    TH-2600.1880

    Programs that provide daytime or evening access to heated facilities during times of extreme cold for people who are temporarily at risk for exposure due to a power failure, fuel shortage, road closure, homelessness or other situations which make them vulnerable.
  • Extreme Heat Cooling Programs (3)
    TH-2600.1900

    Extreme Heat Cooling Programs

    TH-2600.1900

    Programs that provide access to air conditioned facilities, extend the hours during which public swimming pools and local spray grounds are open, activate street shower sites or take other steps to protect the public’s health during dangerously hot weather. Some communities operate hotlines that residents can call if they see people on the street who are in distress due to the heat so that vans can be dispatched to take victims to cooling centers or other places of shelter. At greatest risk during heat emergencies are older adults, young children, individuals with compromised immune systems and people who take certain types of medication. Existing health conditions such as chronic illness, hypertension, circulatory problems, and obesity can also heighten an individual’s vulnerability.
  • Fire Services (1)
    JR-1900

    Fire Services

    JR-1900

    Programs that are responsible for preventing, investigating, controlling and extinguishing fires. Activities include fire safety education, firefighting, investigating the causes of suspicious fires, maintaining equipment and trained firefighters necessary for a quick and efficient response to fires when they occur, and enforcing fire codes which protect lives and property from fires and explosions arising from the storage, handling and use of hazardous substances, materials and devices, or from conditions hazardous to life and property in the use or occupancy of buildings or other premises.
  • Fire Stations (1)
    JR-1950

    Fire Stations

    JR-1950

    Locations throughout the community which house fire equipment and personnel.
  • General Crisis Intervention Hotlines (2)
    RP-1500.1400-250

    General Crisis Intervention Hotlines

    RP-1500.1400-250

    Programs that provide immediate assistance for people who are emotionally distressed with the objective of defusing the crisis, ensuring the person's safety and helping the person to take the next immediate steps toward resolving the problem. General crisis intervention hotlines are available to anyone who is experiencing a crisis rather than focusing on people with particular types of problems such as domestic violence, mental health or child abuse. Hotline staff are often trained volunteers who are available via telephone, email, chat and/or text.
  • Human Trafficking Hotlines (1)
    RP-1500.1400-300

    Human Trafficking Hotlines

    RP-1500.1400-300

    Programs that provide immediate assistance for survivors of human trafficking (i.e., individuals who have been abducted, sold, recruited under fraud or pretense or otherwise brought under the control of another person, and forced, by means of threats, intimidation, violence or other forms of coercion, into unpaid or underpaid labor, servitude, prostitution or forced marriage) with the objective of defusing the crisis, ensuring the person's safety and helping the person to get the support they need. Hotline staff are generally available via telephone, email, chat and/or text.
  • In Person Crisis Intervention (21)
    RP-1500.3300

    In Person Crisis Intervention

    RP-1500.3300

    Programs that provide an opportunity for people who are emotionally distressed and/or for their significant others to meet face-to-face with someone who has been trained to assess and resolve the immediate crisis, if possible, and to link the person with appropriate resources for ongoing assistance.
  • Information and Referral (1)
    TJ-3000

    Information and Referral

    TJ-3000

    Programs whose primary purpose is to maintain information about human service resources in the community and to link people who need assistance with appropriate service providers and/or to supply descriptive information about the agencies or organizations which offer services. The information and referral process involves establishing contact with the individual, assessing the individual's long and short-term needs, identifying resources to meet those needs, providing a referral to identified resources, and, where appropriate, following up to ensure that the individual's needs have been met.
  • Lead Testing (2)
    JP-6500.1800-450

    Lead Testing

    JP-6500.1800-450

    Programs that conduct tests which measure the lead content in dishes, toys, water pipes, paint and other household items; and/or supply test kits that can be used in the home for this purpose.
  • Poison Control (2)
    LH-2700.6500

    Poison Control

    LH-2700.6500

    Programs that provide emergency information, usually on a 24-hour basis, for medical personnel or others who may need to take immediate corrective action to treat an individual who has been poisoned or to prevent such an occurrence.
  • Protection and Advocacy for Individuals With Disabilities (2)
    FT-1000.6600

    Protection and Advocacy for Individuals With Disabilities

    FT-1000.6600

    Programs that provide assistance for individuals with disabilities who are having difficulty understanding and/or obtaining the full benefits and services to which they are entitled by law. Included are federally mandated programs that are part of the formal protection and advocacy system which includes Protection and Advocacy for Persons with Developmental Disabilities (PADD), Protection and Advocacy for Individuals with Mental Illness (PAIMI), Protection and Advocacy for Individual Rights (PAIR) and the Client Assistance Program (CAP); and independent organizations that provide the same types of services. Protection and advocacy programs provide legal representation and other advocacy services, under federal and state laws, for all people with disabilities and endeavor to ensure full access to inclusive educational programs, financial entitlements, health care, accessible housing and productive employment opportunities. The programs maintain a presence in facilities that care for people with disabilities where they monitor, investigate and attempt to remedy adverse conditions. CAP agencies (many of which are housed within protection and advocacy offices) provide information and assistance for individuals seeking or receiving vocational rehabilitation services under the Rehabilitation Act, including assistance in pursuing administrative, legal and other appropriate remedies.
  • Psychiatric Emergency Room Care (5)
    RP-1500.6750

    Psychiatric Emergency Room Care

    RP-1500.6750

    Psychiatric and health care facilities that are capable of restraining and treating people who are in acute emotional distress on a 24-hour basis.
  • Safety Advisories (1)
    JR-8000

    Safety Advisories

    JR-8000

    Programs that issue bulletins to update the public about road or weather conditions, warn them of imminent threats to public health or which otherwise inform them of environmental conditions that are potential safety hazards for people in the immediate area.
  • Sexual Assault Hotlines (1)
    RP-1500.1400-750

    Sexual Assault Hotlines

    RP-1500.1400-750

    Programs that provide immediate assistance for people who are survivors of rape, incest and other forms of sexual assault which may include steps to ensure the person's safety, short-term emotional support, information regarding the person's rights and alternatives, and referrals and/or accompaniment to resources for medical, legal and emotional needs, advocacy and other related services. Hotline staff are generally available via telephone, email, chat and/or text.
  • Substance Use Disorder Intervention Programs (44)
    RX-8470.8400

    Substance Use Disorder Intervention Programs

    RX-8470.8400

    Programs that work with the families and friends and others who are concerned with the excessive use of alcohol and/or use of other drugs by someone they love with the objective of helping those individuals create a crisis in the life of the person as the first step in helping them to recognize that they have a substance use disorder and accept treatment. The program offers a guided process during which groups of concerned others express their feelings about the effects of the problem on their own lives; develop the strength and objectivity to confront the one they love; plan and rehearse an intervention strategy where the individual is confronted with his or her behavior and the consequences of refusing to seek treatment; confirm a treatment plan including financial arrangements and bed availability; establish a date and time for the intervention; and carry out the intervention with the hope that the person will accept treatment.
  • Suicide Counseling (1)
    RP-1400.8000-825

    Suicide Counseling

    RP-1400.8000-825

    Programs that provide in-person individual, conjoint, family or group treatment for people who are experiencing an emotional crisis and are attempting to cope by threatening or attempting self-destruction; or for people who have experienced these feelings, made such threats or attempted to fatally harm themselves either on one occasion or repeatedly; and/or for the families and significant others of these people.
  • Suicide Prevention Hotlines (4)
    RP-1500.1400-800

    Suicide Prevention Hotlines

    RP-1500.1400-800

    Programs that provide immediate assistance for individuals who are having suicidal feelings with the objective of helping them explore alternatives to self-harm or self-destruction. Included are local, accredited hotlines, countywide and statewide programs, programs offered by local nonprofit organizations and the National Suicide Prevention Lifeline, a network of more than 180 local crisis centers. Suicide prevention workers establish and maintain contact with the individual while identifying and clarifying the focal problem, evaluate the suicidal potential, assess the individual's strengths and resources, and mobilize available resources including paramedic or police intervention and emergency psychiatric care as needed. These programs can also help individuals who are worried about the potentially suicidal behavior of another with the objective of helping them identify warning signs and provide options for seeking further help. Hotline staff are generally available via telephone, email, chat and/or text. The Federal Communications Commission (FCC) has designated 988 as the three digit dialing code that will replace or supplement the existing toll free number for the National Suicide Prevention Lifeline. The deadline for implementation by all voice service providers is set for July 16, 2022.
  • Suicide Prevention Programs (55)
    RR-5150.5000-800

    Suicide Prevention Programs

    RR-5150.5000-800

    Programs that attempt to reduce the incidence of suicide through a variety of educational interventions which have the objective of exploring alternatives to self-harm or self-destruction. Suicide prevention programs help people understand the nature of the problem; the risk factors and warning signs; and sources for treatment and support. Included are prevention programs that address specific target populations as well as those that are intended to reach the community at large. Delivery formats may include printed materials, videos or websites that address the subject and presentations in schools and agencies and to family groups.